Comparison of Business Class Travel

OK, before we start, I'm grateful to be traveling business class and not economy. These notes are meant to convey my own personal experience traveling with different airlines and give feedback on the best of the best. Overall my experience of business class travel is very positive. Maybe some other time I'll contrast business and economy class which is a whole different story (guessing JAL will be top of the list in both categories actually, but I'm ahead of myself as usual).

OK, here is my own person run down from best to good (can't say worst as the others are all good).

1. JAL - OK, so I'm on one of their planes typing this blog now so that may be influencing me, but I'm bowled over by their awesome customer service. The air stewardess (non PC but I forget the PC name so slap me), was very apologetic for not having the particular veggie/fish meal I wanted and made efforts to combine the meals to make sure I had something to eat. In addition, their video entertainment system has a better user interface, better screen and overall better experience than any other carrier I've flown. Japanese customer service plus Japanese Tech = ++++ experience! Well done JAL, I'm sold. As an aside, I also travelled with JAL in economy last year and their customer service was awesome - akin to what I'd expect in business class (without the leg room though!)
2. Qantas - it has been a while since I traveled to Oz on a Qantas flight but their customer service for business class is awesome (yes sir). The seats are very comfy and conducive to sleep, relaxation or just to watch a nice movie. Now don't ask me about economy class as it's odd to see that a country that regards itself as "classless" treats the folks in the cheap seats a little less than average, but I must say their cheap seats do still have a good entertainment system.
3. Dragon Air - this is an Asian airline based in Hong Kong and affiliated with Cathay Pacific. As such they may be classified as more of a "budget" airline but I have to say my own experience was far from budget! Their entertainment system has an awesome widescreen and their customer service was pretty good. The flight attendant (ah, now I remember the PC name!) was a little put off by me asking if I could have a non-meat meal when I hadn't pre-ordered a vegetarian meal but she wasn't rude at all and we figured something out (maybe I've become one of those difficult "high maintenance" people that I hate. Heck, I hope not - switching to vegetarian food is trickier than I thought).
4. American Airlines - pretty decent service and good staff but their entertainment system is starting to look old with a little screen. I had to wear my glasses to watch the movies. Sorry, that's picky but for Dragon Air and JAL the screen was bigger/closer to me so I didn't need to worry about that. Also, on the flight from Dallas to Narita, the video quality was sub-par. OK to watch but when you pay extortionate fees for business class you expect better.
5. British Airways - it has been a while, but my memory of the BA flight in business class is that the customer service was OK but that their seats were a little funky and I found it difficult to sleep. Sorry BA if my memory is failing me, but my mental list has you just below AA. Still good, and I'm not complaining, but some way to go to catch up with your Asian and Aussie colleagues.

OK, that's my totally biased opinion on business class travel. If I have a choice, the Asian airlines definitely have an edge. I've heard very good things about Singapore Airlines and Cathay Pacific but I've not had the pleasure of flying with them. Maybe next time?

 

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